Handbook of VR Cinema Contractor Policies
Balloon Fiesta 2024 - VR Balloon Experience at the Balloon Museum
Independent Contractors : 1 manager, 2-3 operators
Balloon Fiesta VR Vendor Booth Contractors - Roles / Duties / Expectations
Mission
Our main objective is to provide an enjoyable and memorable experience to all guests at the VR Experience. While we aim to give as many experiences ("rides") as possible during the event, our main focus is the customer experience. Limiting the number of dissatisfied visitors and achieving a zero complaint event is our mission. Our secondary objective is to give as many "rides" as possible during this nine day event. Our goal is 3000+ "rides" over the course of the event.
Expectations
The hardest part of this job is the early hours, managing the traffic and coordinating transportation. All staff are expected to be onsite no later than 8:30am. It is absolutely critical that all staff arrives on time and communicates any delays or inability to work with as much forewarning as possible. Without enough staff, we will be unable to operate.
Balloon Museum hours 9am to 5pm, Oct 4th -13th (10days)
Thurs Oct 10th we will stay until 7:30pm for a STEAM Event.
Contractors are expected to coordinate rides/parking passes with other staff members efficiently. We will establish carpool/meet-up points in the coming weeks to manage transport for all staff. Please work with each other to be proactive in communicating transportation and parking pass hand-off.
Sign up for sessions via the Google Form that was emailed. PLEASE only sign up for sessions you are SURE you can commit to attend. Failure to arrive on time, or missed sessions will put great strain on the entire operation. We are counting on each and every staff member to arrive on time for their scheduled sessions. If you are unable to make it, PLEASE communicate immediately with the staff manager on your session so we are able to make arrangements to cover your absence. If you become sick (fever, coughing, etc) inform the manager and stay home. It is very important that we do not spread any illness.
Support Staff-
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Operator 1:
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Great visitors, and them a Hygienic Face shield, and escort them to their seats.
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"Please watch your step as you make your way to the back of the tent and find a seat. Pick up your VR headset on your chair seat and place it on your lap as you sit down. Be careful not to push the buttons on the top of the faceplate. Please do not put the headset on yet. Please direct your attention to the monitor for instructions''
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PLAY INTRODUCTION VIDEO, (30seconds)
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After/during the intro video, individually help all visually impaired visitors to focus their headsets.
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"If anyone begins to feel sick, remove your headset and raise your hand. There is an air sickness bag taped to your left arm rest. Please do not huck on our headsets or chairs. We will assist you immediately if you raise your hand. When the experience ends, do not stand up until you have your bearings. VR can be disorienting and take all the time you need to be sure you can walk out safely. Enjoy your flight!"
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Once everyone gives a thumbs up. Engage the Headjack program.
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Assist with payments and waivers while the 10 min program runs.
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When the program completes, instruct all guests to return the headset to their seats and exit the booth.
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Please remove your headsets. Welcome back to actual reality. Please take your time. When you are ready, stand up and return the headset to the chair seat just as you found it. The exit is this way. Thank you for flying with us today!
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Coordinate with Operator 1 to replace the headset cushions with sterilized cushions and wipe down headset surfaces with disinfectant wipes. Place previously used cushions into the RED bin.
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Assist Manager with payments and waivers.
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Operator Member 2
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Great visitors, and them a Hygienic Face shield, and escort them to their seats. "Hello please find a seat starting at the rear of the tent. Please pick up the headset sitting on the chair, take a seat, and place the headset on your lap.
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After the intro video, individually help all visually impaired visitors to focus their headsets.
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When all guests are ready, give the thumbs up to start the program.
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Place the cushions from the red bin on the racks of the UV sterilization cabinet, close the door, and run a 5 min cycle.
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Watch all guests during program, help anyone who looks like they need assistance.
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If any guest removes their headset, immediately go to their aid.
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Do not allow anyone to stand up if they are experiencing vertigo, be ready to hand them an air sick bag, instruct the guest to focus on a point outside the tent and breathe deeply.
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Place sterilized cushions into the clear bin.
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When the program completes, instruct all guests to return the headset to their seats and exit the booth.
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BE SURE no one is tampering with the connections and/or attempting to walk off with a headset.
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Once all headsets are on the seats, remove cushions and place them into the "used" bin.
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Check each seat's USB cord to be sure none are too wound up around the seat post (observe any guest that has been spinning in a single direction during program)
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Wipe each headset with a sterilization wipe (taking care to avoid the lenses)
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Make sure each diopter is returned to "0"
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Wipe lenses CAREFULLY to be sure they are free of smudges or fingerprints
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Replace sterilized cushions on each headset.
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Communicate with Operator 1 and Manager when the booth is ready for the next group to enter.
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SICKNESS Procedures:
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Try to hand any guest who looks queasy an airsickness bag as quickly as possible. If they take off their headset, bring them a bag. (Let's hope no one pukes)
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If anyone vomits, immediately go to the box marked with a medical cross to retrieve and use the clumping powder.
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Escort anyone who is grossed out outside before they get sick. Offer them another ride, or a refund.
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Inform anyone in line that we will need at least 10min to disinfect
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Replace the chair or headset, if necessary. Use the rubber gloves and paper towels to dispose of the mess.
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Use ShopVac to finish removal.
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Sprinkle vomit powder and let sit for 5min.
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Once the booth is tolerable and the mess is cleaned/hidden, resume operations.
KAREN Procedures (Aaron or Jesse):
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At an event this large, it's inevitable we will have some jerks.
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The goal is to get them away from the booth and dealt with as nicely and quickly as possible.
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Ignore any nonsense and just be friendly and kind.
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However, if someone is verbally threatening or yelling, immediately summon BM Security.